Environmental Policy
It is intended that all installation work by Rain, Wind and Sun will be carbon neutral and we are working hard towards that aim. We have a research team dedicated to identifying alternative materials and products from ethical, environmentally friendlier and low carbon sources. We are also looking at our working methods and at the waste streams that we produce so that we can identify reduce, re-use and recycling possibilities.

Complaints Policy
Rain Wind Sun strives to ensure that you are happy with our service at all times. However, if you are unhappy with a product our service then you may wish to complain.

Once the work has been completed you have 30 days to make a complaint about the service you have received. You may do this in writing to Tracey Butler, General Manager, Rain Wind Sun, Huntersbrook House, Hoggs Lane, Purton, Wiltshire, SN5 4HQ, alternatively by e-mail to enquiries@rainwindsun.com.

Please include in your letter:

	What went wrong
	When it happened
	Who you dealt with
	How you would like it to be settled

Please provide any reference numbers you have been given on quotations or invoices.

If you have a complaint about a material defect you have the warranty period in which to advise us about the problem.

How we will handle your complaint:
Once the general manager has received your complaint we will:

	Look through your complaint thoroughly
	Deal with your complaint confidentially
	Try to resolve your complaint and give you an answer as quickly as possible
	Inform you who to contact if you are still unhappy
	We will treat you no differently because you have complained
	We will treat you fairly and with respect

Equal Opportunities Policy
Rain Wind Sun aspires to achieve leadership in its chosen markets. In order to achieve this, we appreciate the contribution each individual makes, we recognise that people are our greatest asset, and we aim to achieve preferred employer status.

Our policy is designed to ensure that current employees and potential employees are offered the same opportunity regardless of race, colour, religion, nationality, ethnic origin, age, sexual orientation, marital status or disability.

Rain Wind Sun expects all its employees to be treated with respect. Our policy is to provide a working environment in which all employees are able to realise their potential, free of any form of harassment and discrimination in which this may affect the dignity of the individual.

Our interest is in the skills, abilities and the potential of people to do the job.

Each and every one of us has a responsibility to ensure the practical application of the Equal Opportunities Policy.

Thank you for your contribution and commitments to making our policy work.

Health and Safety Policy
This is the Health and Safety Policy Statement of: the Rain Wind and Sun Company Limited. It is the duty of the Director, General Manager and Supervisors to monitor progress in Health and Safety:

	A member of the team and the General Manager will undertake monthly inspections of the work area, in conjunction with the health and safety representative and undertaking a quarterly review of the department annual plan to determine whether targets have been met. In both cases a report will be generated within one week.
	To provide adequate control of the health and safety risk arising from our work activities
	To consult with our employees on matters affecting their health and safety
	To provide and maintain safe plant and equipment
	To ensure safe handling and use of substances
	To provide information, instruction and supervision for employees
	To ensure all employees are competent to do their tasks and to give them adequate training
	Prevent accidents and cases of work related ill health
	Maintain safe and healthy working conditions
	Review and revise this policy as necessary at regular intervals

Waste Management Policy
As with all businesses Rain Wind Sun generates waste and has to store, handle and recover or dispose of it on an ongoing basis. Because of this Rain Wind Sun is actively working towards a zero waste policy in all our areas of operation.

To achieve this we will:

	Identify our main waste areas – office and work sites.
	Identify the main waste streams in these areas.
	Office - Paper, cardboard, plastic packaging, ink cartridges, and food waste.
	Work Sites – Plastic, metal, copper, hardcore, packaging-plastic/cardboard, chemical/hazardous and food waste.
	Conduct extensive research into ways of reducing, re-using and recycling all of our waste ourselves, and with local authorised contractors.
	Designate a waste stream area with suitable storage facilities that are fully labelled and secure.
	Provide composting and recycling facilities at our office.
	Provide effective communication with staff on waste management.
	Plan work as efficiently as possible, thus reducing waste.
	Provide ongoing training on waste management for staff.
	Continually research better methods of reducing, reusing and recycling.
	Continually monitor our products and suppliers to ensure they use the least amount of packaging.
	To ensure that waste management is performed in accordance with all waste legislative requirements, including the duty of care, and to plan for future legislative changes and to mitigate their effects.
	To provide clearly defined roles and responsibilities to identify and co-ordinate each activity within the waste management chain.
	To appoint competent person(s) to provide waste management advice.

There is a legal requirement for all who produce, keep or dispose of waste of any type to comply with the various regulations and the Duty of Care under Environmental Protection legislation.

Rain Wind Sun will apply a ‘waste hierarchical approach’, to reduce, reuse, recycle and recover waste products in preference to the disposal of waste to landfill and we recognise the importance of meeting these legal requirements and to manage waste responsibly, reduce the volume of waste sent to landfill and to maximise reuse and recycling where possible.

This policy applies to all activities undertaken by (or on behalf of) Rain Wind Sun and including its staff, contractors
and suppliers.