Standard Terms and Conditions

In the terms and conditions below Brigitta (UK) Ltd T/A Fantastic Houses will be referred as the company, the client with be the person whom signs the contract acceptance form, from this point in this document. Any adjudication service between the company and the client will be referred as the independent third party. The signed agreement between the company and the client will be known as the contract.

Design Service:
1. The design and quotation service is free of charge within location of Oxfordshire and borders area of Oxfordshire and any other areas at the discretion of the company.
1a. No plans will be left or given to the client until payment is paid and the company retains the full copyright to the plans.
1.b The order is placed when the contract acceptance is signed by both the company and the client

Payments:
2a. A deposit of £100 is to be paid at the time of the contract acceptance form.
2b.The outstanding balance of the product total order value must be received a minimum of 7 full working days before the delivery of the order. Any delay in this payment will result in a delay of delivering your products. If as a result the installation company charge a lay charge of £150.00 per day will be levied. The company will not be held responsible for any charges due to a delay in receiving the final balance.
2c. The installation fee will be payable direct to the fitters, either weekly (amount due is the weekly sum earned) on a Friday or on completion of the fitters work, which ever is sooner. Any outstanding balance of the installation charge is payable upon completion and is payable direct to the Installer.
2.dThe project management fee is payable on signing the contract.

Disputes or claims for compensation:
3. Any disputes regarding any units, appliances and/or installation of the units/appliances, will be referred to the manufacturer or installer.
4. Any dispute or claim for compensation must be made in writing to the company and will be referred to an independent third party for adjudication.
5. The third party will be an independent party such as Qualitas, a surveyor, manufacturer or equivalent or any person stated by the company.
6. Any substandard products that the independent party declares is not up to a standard that they hold within reasonable standard, will be replaced free of charge with no compensation being paid to the client.
7. The independent third party will set any level of compensation to be paid by the company, which will be paid by the company within 30 days of the independent third party decision.
8. Should the independent third party find in favour of the company, the cost of the independent third party is to be borne by the client.

Delivery:
9. The company will do all that it reasonable to meet the date given for delivery. In the case of unforeseen circumstances beyond the reasonable control of the company, the company may not be able to do so. In such circumstances the company will contact the client and agree an alternative date and no compensation will be payable by the company.
10. The client will also do all that he/she reasonably can to enable delivery and/or installation to take place on the given date. In the case of unforeseen circumstances beyond reasonably control of the client, the client may not be able to do so. In such circumstances the client will contact the company and agree an alternative date within a reasonable time period.
11. On delivery or collection, the risk of any loss or damage to the goods delivered becomes that of the client. Clients are advised to check all goods and advise the company within 3 working days of any faulty goods. Good will not be placed into the clients house by the delivery company over the threshold of the dwelling, but the delivery company will place goods in the garage as long as there is unobstructed space in the garage. The delivery company will not accept any liability for damage unless neglect can be proven. The client must be present at time of delivery to assist the delivery driver, and the company will entertain no acceptance of injury or damage should the client injury themselves, the company expects the client to be in a fit and healthy condition to accept and assist in the delivery of goods to fulfil this agreement. Should the client require assistance for the delivery, the company will supply a person for the fee of £50.00 plus VAT.

Installation:
12. The company does not install any of it's products, but will engage an installer on your behalf as part of it’s project management service and by doing so will do all that it can to assist the installer in the completion of the project.
13. Any dispute between the installer and the client, is between the two parties although the company will do all that it can to remedy the cause for compliant, but no responsibility about the cause of dispute with be borne by the company unless it can be proven that the company was at fault.

General conditions
14. For all goods supplied the manufactures warrantee’s will apply.
15. Nothing in this contract confers or purports to confer on any third party any benefit or any rights to enforce any terms of this contract.
16. It is acknowledged by the client that the colour of natural wood products may fade or discolour overtime due to natural processes and the company accepts no responsibility for such occurrence.
17. The client will legally own the goods ordered and delivery of all goods will be guaranteed in this contract upon a cleared payment in full..
18. Although the company may be prepared to agree to certain changes to the original terms of the contract, this will be on the understanding that it does not infringe the companies full rights under the contract and that it does not prevent the company from exercising those rights in the future.
19. The company will not be held responsible for any work, goods, installation and anything not specifically mentioned in the contract.
20. This contract does not affect your statutory rights.
21. Unless this contact is signed by all parties the company accepts no responsibility for any goods supplied.
22. The company's web site is the main place to view it's terms and conditions, it is also it's main area of retail and has done all it can to fulfil all the legal requirements laid upon it, should you notice any errors please bring them to the attention of the company.

Project Management:
23. If the company is employed in the field of project management, the company will act on the clients behalf concerning all aspects of the project management of the contract and will do all it can to remedy any such problems that arise, the company cannot be held responsible for any problems that cannot be resolved due to factors beyond the control of the company.

Cancellation of this agreement
24. Should the client wish to cancel the order placed under these terms and conditions, the company claims the right to charge the client the full amount or any costs incurred by the company.

These general terms and condition should be read and understood, if full or any part thereof these terms and conditions are not understood please contact the company at info@fantastic-houses.co.uk or on 05600 761792 and they will be explained.