Customer Service

Our target is to respond to 90% of all our enquires in 24 working hours.

We strongly believe all enquires should be dealt with in a positive manner, We will try our best to meet your requirements.

If we cant supply your exact requirements, we will always try to offer an alternative.

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Ethnical Policy

There are 246 million children trapped in slavery. 115 million children are out of school.
It is not enough knowing how many children are toiling in labour...
We at MabyUK are appalled by the actions of many leading brands, which encourage overseas companies to use and abuse child labour. We accept that it can be very difficult for even the most well meaning company to categorically ensure that they don't support child labour, but we at MabyUK try our best not to be tricked or duped!!

MabyUK views its responsibilities in this area very seriously and our Policy is detailed below:

MabyUK aims to achieve commercial success by meeting our customers needs through the provision of high quality, good value products service and relevant information which enable customers to make informed and responsible choices.

Our trading relationships with both customers and suppliers will be commercially viable, mutually beneficial and based on trust and respect.

We aim to ensure that human and civil rights are respected throughout all of our business activities.

We operate within a framework including criteria for workers rights embracing a safe healthy working environment, fair wages, no discrimination on the basis of age, race, creed, disability, gender or sexual orientation, or physical coercion of any kind, and to ensure that child labour is not used in the production of any products for MabyUK.

Our operations will comply with the legislation of any country within which we operate.

We will require all suppliers to MabyUK to comply with the principals of our Ethical Policy.

Below are the ethical criteria that MabyUK applies to its chosen suppliers.

• MabyUK aim to ensure that human & civil rights are respected
• Suppliers shall not use child labour - in compliance with the national definition of the word child.
• Where young adults are employed, consideration shall be made regarding the type of work and hours employed.
• The supplier shall not use forced labour.
• No discrimination will be allowed on the basis of gender, religion, age, national origin, disability or political affiliation.
• Disciplinary practices are just
• Working hours will not exceed nationally defined maximums. This includes overtime-working considerations.
• Pay shall at least meet nationally agreed minimums and will meet basic needs.

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Environmental Policy

MabyUK does not currently have ISO 14001 accreditation, but as the first stage of developing an Environmental Management System has set in place the following policy:

ENVIRONMENTAL POLICY STATEMENT

MabyUK is committed to carrying out its’ business in an environmentally responsible and sustainable manner. MabyUK recognise the impact of their own activities, the contribution of activities to global impacts and the influence the company has on suppliers and customers to improve environmental performance. It is therefore the aim of the company to:
•Comply with all relevant environmental legislation and guidelines, that we have an impact on
•Ensure the efficient use of resources, which can have an impact on the environment during their life cycle, wherever practical.
•Minimise the waste we produce, including packaging waste and energy.
•Use our influence, wherever possible, to ensure our customers are informed of the environmental impact of design choices and if possible influencing them to choose sustainable designs.
•Use our influence to ensure our suppliers and contractors are addressing environmental issues within their organisations.

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10 Good Reasons for Choosing MabyUK

1) We have carefully selected the suppliers of the fabrics that we use, ensuring that the fabric is "fit for purpose".
2) Some of the fabrics selected are the finest sporting fabrics available. They give you many advantages over the traditional cotton, polyester and acrylic
3) We only use the best manufacturers for the particular garment that you require. This includes jacquard designs and embroidery. Many of these are in the UK, but we also have carefully selected suppliers in other countries. We are a complete "ONE STOP SHOP" for team sportswear.
4) Our special fabrics feel and look different, which offers an innovative alternative for businesses to promote their brand on.
5) We can help turn your brand in to a sought after clothing brand. Getting people to want to wear your brand is the ultimate proof that your brand is successful.
6) We still supply business and team wear in standard fabrics, which are well made and very cost effective giving you unbeatable value for money.
7) We can supply any order, no matter how small or large to any destination
8) We are big enough to manage large orders but small enough to give you personal service to enable you make an informed decision through giving you best advice. This includes an unrivalled after sales service.
9) Our policy is "GET IT RIGHT FIRST TIME" because we know how important your order is to you.
10) We constantly strive to be innovative in our designs and fabrics.

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Caring For Your Clothes

We want the clothing that we provide you to look, feel and fit like the day you bought the garments for as long as possible. To do that please follow our advice, as best as you can, in caring for your garments.

Dirty Kit
All garments can discolour due to staining by substances such as mud, grass or grease, which may not entirely be removed by washing.

Careful adherence to garment care instructions will minimise likelihood of staining. Avoid leaving kit folded or bundled together whilst damp or soiled after use.
Soaking garments in luke-warm water and detergent for (approx 2 hrs) as soon as possible after use can reduce discolouration.

Using pre wash soakers will assist in the removal of stains particularly white and light coloured kits.
Use at least an equal volume of water to that of the garments being soaked or washed.
Use pre wash programmes and don't overload your washing machine.
After wash ensure all garments are dry before being put away.

Washing
Always look for the garment care label and follow the washing instructions. washing machines, powders and fabrics are specially manufactured to ensure that when washed at the right temperature your clothes will come out looking their best time after time.

Turn garments inside out to reduce abrasion so avoiding contamination by fibres from other garments during the washing cycle. We recommend doing this and washing the garment at 40°.

Drying
Always check the care label to see whether a garment can be tumble dried. When tumble drying the following is recommended: Garment Type:

Cotton 50 - 100 minutes
Cotton Polyester 35 - 55 minutes
Heavy Synthetics 45 - 65 minutes
Light Synthetics 30 - 40 minutes
Airing Dry 20 - 30 minutes

In cases where tumble drying is not appropriate, there will often be alternative drying methods suggested such as flat or drip dry:
Do not Tumble Dry
Dry Flat - Re-shape whilst damp
Drip Dry

Ironing
The iron symbols advise the optimum temperature at which to iron. The dots represent the recommended iron temperature. The more dots the hotter the iron.

Iron each garment on the recommended setting as per the care label.

Do not iron directly onto a print or embroidered logo or text. Always iron the garment inside out.

Enjoy your clothes.

To Greater Success

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Terms & Conditions

Statement on Online Security

Throughout these terms and conditions the term "we" or "MabyUK" refers in all instances to MabyUK Merchandise Ltd

All transactions made on the MabyUK web site are made through Worldpay a division of The Royal Bank of Scotland and through their secure servers. In this secure mode, your computer and our server establish a link and begin communication, sending and receiving data in an encrypted format. Browser software encryptions are exceptionally powerful and the security of this data as it is transmitted to our server is ensured.

In a secure mode, a browser will display a URL address beginning "https://" rather than the standard "http://". The "s" standing for "secure". All transactions are underwritten by Worldpay

Netscape Navigator (versions 3.0 and earlier): the key symbol in the lower left corner of the browser window will become a solid key in secure mode, and a broken key in standard mode.

Netscape Communicator 4.0TM or higher: the padlock symbol in the lower left corner of the browser will be closed in secure mode, and open in standard mode.

Microsoft Internet Explorer: in secure mode a padlock symbol will be visible at the bottom of the browser window.

Statement on Online Privacy

The privacy of all our offline and online customers is extremely important to us and is used lawfully in accordance with the Data Protection Act of 1998. Therefore no personal information is sold, traded or given to any other company or party outside of MabyUK. As Worldpay handle all online transactions for MabyUK, we are unable to retain any information about your credit and debit cards.

Any information received by MabyUK is used to help create a better service and understanding of customer needs and requirements.

Contact Us
If you have any comments or ideas, please do not hesitate to contact us 0845 4501008

Statement on Prices & Specifications
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions.

MabyUK reserve the right to alter prices and specifications without further notice

All goods are subject to availability and the details given are as accurate and complete as possible.
Due to circumstances beyond our control prices may occasionally have to be altered, including the rate of VAT. If this occurs you will be requested to reconfirm your order at the altered price

Terms & Conditions

Throughout these terms and conditions the term "we" or "MabyUK" refers in all instances to MabyUK Merchandise Ltd

All information including pricing is correct at the time of publishing. Click for our full Terms & Conditions and download if necessary. The downloaded Terms & Conditions are appropriate to team and bespoke orders NOT retail purchases by credit/debit card.

Items cannot be reserved for customers. All stock is sold on a first come basis, however MabyUK will endeavour to find suitable alternatives to offer to customers.

All items are subject to availability.

The reproduction of products is as accurate as photographic and printing processes permit and MabyUK cannot accept responsibility for variances in colour and style. Every effort will be made to ensure that the reproduction is of the highest quality. However, as the computer screen you use will affect some colours, we cannot guarantee that your monitor will reflect the true colour of the products.

MabyUK reserve the right to alter the specification of products as necessary and offer an equivalent or better product in the event of stock anomalies.

We cannot accept overseas orders placed through our website. Please phone 0845 4501008 or email enquiries@mabyuk.co.uk for details on overseas orders.

MabyUK reserves the right to refuse orders.

If, for any reason you are unhappy with the item(s) you have ordered you have the right to cancel.

(a) If you wish to cancel before the items are despatched you are asked to contact us, by e-mail or phone as soon as is practicably possible.

(b) If your cancellation request is received after the items have been despatched, please return the goods to us indicating whether you require an exchange or refund. Our returns procedure can be found below.

Statement on Returns
You are welcome to return any unwanted or unsuitable products for an exchange or refund, providing they are returned in a new and unused condition. You are responsible for the return postage costs.

If you are not happy with any purchase for any reason, you may return it to us for an immediate replacement or refund. This does not affect your statutory rights.

MabyUK does not offer a free returns service unless the items are faulty or incorrectly sent. In these cases MabyUK will refund the postage costs on receipt of your parcel. We reserve the right to charge an extra £2 postage in order to post exchanged goods to the customer. This will not be applied to small items/clothing.

Pack your parcel securely making sure you include your delivery note and invoice, the reason for the return and send to:

MabyUK Returns Department
Downend House
112 North Street
Downend
Bristol
BS16 5SE

Take the parcel to the post office. We advise that you use the "Standard Parcel delivery service" with the extra compensation option if the goods exceed the value of £27.00 ( this option should only cost approximately 45p extra and will ensure you will be compensated in full should your parcel go missing). Please ensure your parcel is covered for the value of its contents.

Christmas Deliveries

Anything bought for a present can be returned after Christmas.

MabyUK is not liable for parcels returned by customers. In the event of any claim it is the sender who is responsible for processing the claim.

For any refund processed, a confirmation will be sent to you via the post.

For any replacement, we will process your request within 24 hours, however please allow 14 days turnaround from the time you send your parcel back to us to redelivery.

We regret that underwear is non-returnable unless faulty. Your statutory rights are not affected. MabyUK doesn't have a returns courier service, therefore all parcels must be returned via the Post Office. Your P&P will be refunded if the items are faulty, incorrect or an unsuitable alternative.

If for any reason you have a query regarding the delivery of your order, please call our customer services helpline on 0845 4501008 or email enquiries@mabyuk.co.uk.

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