1 The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We offer insurance products from the whole market.

We can only offer insurance products from a limited number of insurers. Ask us for a list of insurers that we offer insurance from.

We can only offer payment protection insurance and buildings and contents cover, however this is only available through Paymentshield.

We offer mortgages from the whole market.

We only offer products from a limited number of companies.

We only offer products from a single group of companies.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your insurance needs.

You will not receive advice or a recommendation from us for payment protection insurance or buildings and contents insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for this service?

No fee.

A fee for arranging each contract of insurance is payable at the start of the contract.

You will receive a quotation which will tell you about any fees relating to any particular insurance policy.

You have the option to pay a £695 fee upfront, and be refunded the commission that MC Mortgage Solutions would be paid from the lender.

Alternatively you can decide to pay no fees upfront and MC Mortgage Solutions can be remunerated with commissions from the lender.

An additional fee of £495 is payable when you apply for an adverse or self certified mortgage only. We will also be paid commission from the lender.

No fee, we will be paid commission from the lender.

You will receive a Key Facts Illustration when considering a particular mortgage which will tell you about any fees relating to it.

Refund of fees

If we charge you a fee, and your mortgage does not go ahead, you will recieve:

A full refund if you have been declined by the lender, or a purchase falls through by no fault of your own.

No refund if you simply change your mind.

5. Who regulates us?

MC Mortgage Solutions, Mead House, Baymead Lane, North Petherton, Somerset TA6 6RN is authorised and regulated by the Financial Services Authority. Our FSA Register number is 433764.

You can check this on the FSA's Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

MC Mortgage Solutions permitted business is advising on and arranging mortgages and general insurance.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

…in writing
Write to: Mortgage Select, 7 Kingston Road, Taunton, Somerset TA2 7SA

… by phone
Telephone: 01823 323600  

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without and upper limit.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation scheme arrangements is available from the FSCS.